Lead Experience Designer
CVSHealth (Woonsocket, RI/Boston, MA) 2019-Present
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Developed CVS’s next-generation final UX and UI for both web and native platforms, integrating vaccine scheduling for both CVS Pharmacy and MinuteClinic.
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Maintain brand integrity and design consistency by aligning final designs with the internal Pulse design system.
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Conduct quality assurance testing for web and native interfaces, ensuring alignment with final UI.
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Key member of the Immunizations team that designed and executed the COVID vaccination scheduler which received the highest customer satisfaction scores at CVS Health.
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Designed the digital form of the drug product information which saved over $17 million in annual operational costs.
Successfully augmented the design of the vaccine scheduler so that patients could schedule up to 4 people at one, single appointment.
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Senior User Interface Designer and Strategist
Bose Corporation (Framingham, MA) 2007-2019
Through agile methodology, transitioned Bose.com to a completely responsive site, utilizing Hybris and Adobe Experience Manager.
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Added new features and capabilities to support global leadership’s omnichannel vision for a brand new e-commerce site.
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Designed the UX for each screen, component, feature for the website – ensuring each is scalable and can be leveraged globally.
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Responsible for categorizing the product mix, navigation and content hierarchy for all websites.
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Lead the IA for many of Bose's business websites, including Professional Sound Division, Bose Automotive, Bose Ride, Military and BOSEbuild.
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Re-architected the entire customer support engagement flow/process, including the ability for users to return a product online and submit a product for a repair.
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Designed the user interface for customers to create a Bose Account and manage their products online.
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Associate Director, Information Architecture
Arnold Worldwide (Boston, MA) 2005-2007
Clients included: Fidelity Investments, Progressive, RadioShack, and Talbots
Lead Interaction Designer
DigitasLBI (Boston, MA) 2000-2005
Clients included: AT&T, American Century Investments, Ortho-McNeil, General Motors, Kitchenaid, Macys
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Education
University of Massachusetts, Dartmouth, MA, B.A., English / Communications