Lead Experience Designer
CVSHealth (Woonsocket, RI/Boston, MA) 2019-Present
Developed CVS’s next-generation final UX and UI for both web and native platforms, integrating vaccine scheduling for both CVS Pharmacy and MinuteClinic.
Maintain brand integrity and design consistency by aligning final designs with the internal Pulse design system.
Conduct quality assurance testing for web and native interfaces, ensuring alignment with final UI.
Key member of the Immunizations team that designed and executed the COVID vaccination scheduler which received the highest customer satisfaction scores at CVS Health.
Designed the digital form of the drug product information which saved over $17 million in annual operational costs.
Successfully augmented the design of the vaccine scheduler so that patients could schedule up to 4 people at one, single appointment.
Senior User Interface Designer and Strategist
Bose Corporation (Framingham, MA) 2007-2019
Through agile methodology, transitioned Bose.com to a completely responsive site, utilizing Hybris and Adobe Experience Manager.
Added new features and capabilities to support global leadership’s omnichannel vision for a brand new e-commerce site.
Designed the UX for each screen, component, feature for the website – ensuring each is scalable and can be leveraged globally.
Responsible for categorizing the product mix, navigation and content hierarchy for all websites.
Lead the IA for many of Bose's business websites, including Professional Sound Division, Bose Automotive, Bose Ride, Military and BOSEbuild.
Re-architected the entire customer support engagement flow/process, including the ability for users to return a product online and submit a product for a repair.
Designed the user interface for customers to create a Bose Account and manage their products online.
Associate Director, Information Architecture
Arnold Worldwide (Boston, MA) 2005-2007
Clients included: Fidelity Investments, Progressive, RadioShack, and Talbots
Lead Interaction Designer
DigitasLBI (Boston, MA) 2000-2005
Clients included: AT&T, American Century Investments, Ortho-McNeil, General Motors, Kitchenaid, Macys
Education
University of Massachusetts, Dartmouth, MA, B.A., English / Communications